Cancellation Policy

1. Confirmed and Unconfirmed Appointments

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An appointment is considered confirmed when:

• You have completed the health questionnaire, AND

• Payment has been received

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Upon payment, your appointment is automatically confirmed. You will receive a receipt and appointment details for your records.

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If your appointment is not yet confirmed at the time you request cancellation, you will be refunded fully.

The below cancellation rules apply only to confirmed appointments.

 

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2. Cancellation – More Than 48 Hours Advance Notice

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Applies to only confirmed appointments.

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We require at least 48 hours advance notice of cancellation. You will be refunded fully.

 

To cancel or reschedule, contact us by:

1. Replying to your booking confirmation email, OR

2. Contacting us via WhatsApp at +351 920 471 450, OR

3. Using our contact form at dripivportugal.com

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3. Cancellation – Less Than 48 Hours Notice and Missed Appointments

 

Missed appointments or cancellation notifications within 48 hours prior to appointment time are non-refundable.

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If part of your group is present for the appointment:

• Groups of 3 persons or less: Any missing persons will be charged fully

• Groups of 4 persons or more: Any missing persons will be refunded less a €60 no-show fee per person

 

Example: If 10 people book and 5 people show, the 5 present persons will be charged fully, and the 5 no-show persons will be refunded for their services less a €60 per person no-show fee.

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4. Large Events and Private Functions

For large events and private functions such as weddings and corporate events, cancellation terms are negotiated separately and outlined in your event agreement. The standard cancellation policy outlined above does not apply to these bookings.

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5. IV Memberships

 

Drip IV Portugal memberships have a 3-month minimum commitment. If you cancel your membership prior to the 3-month minimum, you will be charged the remaining balance unless a valid medical reason is provided. You will still have the opportunity to use your remaining treatments within the 3-month window.

We do not issue refunds for unused treatments. You may pause your membership for up to 30 days, but this must be done before the monthly charge is incurred.

To modify your membership, contact us via our contact form at dripivportugal.com or WhatsApp at +351 920 471 450.